IDNETUK :: Help and Technical Support

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Getting help and support

LIVE HELP

Help and support is available online using our Live Help facility, which is available between the hours of 10am and 10pm, 7 days a week. This is the quickest way to receive support and deal with any problems.

You can request assistance or ask any questions to do with your account or our services using Live Help.

You can check the status of Live Chat below. Green means, Live Help is available, a Yellow away message means our support person is currently busy but will return shortly, and a red closed message means that Live Help is out of hours and not available.

Mail Services	Address
POP3 server (incoming mail server)	mail.idnetuk.com
SMTP (outgoing mail server)	mail.idnetuk.com
Web E-mail	http://webmail.idnetuk.com (coming shortly)
Web Services	Address
Homepage	http://www.idnetuk.com
FTP server	ftp.idnetuk.com
Free webspace homepage	http://(username).idnetuk.com
Other Services	Address
Support forums	http://forums.idnetuk.com
Domain names	http://domains.idnetuk.com
Announcements mailing list	http://news.idnetuk.com
Contact details	Address
Technical support	support@idnetuk.com
Fax number	0870 138 9755

Live Help Guideline	Live Help Status
When using Live Help, please have your account details to hand. If Live Help is not available, you can still leave a message. Please include your e-mail address.